Well, it’s pretty hard to put a podcast on your wall, but I figured I’d make an exception for this one. I had the opportunity to chat with Tim Ash on WebmasterRadio a couple of weeks ago about what’s in my UX toolbox, some of the research methods I use, my upcoming presentation at Conversion Conference in Chicago (register with [...]

You’d think that resetting your password would be a pretty straightforward thing to do, right? Microsoft has managed to make it annoying. Read about it at Bad Forms: Microsoft Outlook Web Access – Password Reset Form.

With 1500 website reviews under their belts, Forrester has come out and said that the vast majority of fail at even the most basic of user experience best practices. To be fair, they have a fairly strict measure of what counts as a “pass”. But when you’ve got sites that still don’t cut it for basic things like text legibility, [...]

Just watch this. If you want a quick rundown of the products: Make My Logo Bigger Cream – Logo too small? Try this cream that will instantly make your corporate logo the biggest element on your ad or website. White Space Eliminator – Got too much loose white space floating around? Get rid of it with this handy spray. Starburst [...]

We all use images in our web designs. We know that we should pick images that are related to the content, convey a message, aren’t stock, and so on. We know that using faces or skin, playing with directionality and empty space, and keeping images simple (high contrast, few subjects, plain background) can really make images stand out and help [...]

I left a bag on the GO Train the other day (for those of you not in the Toronto area, the GO Train is our commuter rail system). After trying to chase the train down the highway (I didn’t quite make it to the next station in time), I resigned myself to hoping that someone else picked it up and [...]

I just came across this article and thought it was quite brilliant. In it, Robert Hoekman Jr. describes how just because you have users who are technically savvy doesn’t mean that they are any more likely to tolerate a poor user experience than non-technically savvy users. In fact, I would argue that the opposite is true. Maybe it’s because I [...]

You already know that customers want to compare products and some of the best practices around what you should do. But if you want to see some more examples of good pricing pages along with commentary on what makes each design particularly effective, look no further than onextrapixel. Most of the examples they give are online, SaaS-type offerings geared at [...]

It was bound to happen sooner or later (and I’m not surprised that it happened sooner). Bryan Eisenberg posted “gaze plots” generated by Feng-Gui of Facebook and Google+ this morning, and asked the G+ community for feedback on what they thought. So I replied… First though, thanks to Bryan for sharing this, because it is important to think of design [...]

Want to know whether your navigation is stressing your visitors out? The Public Zone has put together a nice little test that you can do on your own, or that you can have a bunch of potential users do quickly and easily. The gist of it is that you print out a screenshot of a random deep page on your [...]