With 1500 website reviews under their belts, Forrester has come out and said that the vast majority of fail at even the most basic of user experience best practices.
To be fair, they have a fairly strict measure of what counts as a “pass”. But when you’ve got sites that still don’t cut it for basic things like text legibility, that’s not so great.
The sliver lining of this UX cloud is that sites are improving over time. Not surprisingly, B2B sites lag behind B2C sites (there’s just something about being able to directly tie your website to revenue that seems to make B2C sites do better sooner), but they’re catching up.
You can read a quick summary of the report or download the whole thing if you’re lucky enough to be a Forrester member: Lessons Learned From 1,500 Website User Experience Reviews | Forrester Blogs.